RETURN POLICY

dirndlia.com

Last Updated: [Insert Date]

At Dirndlia, we want you to love your traditional Bavarian and Alpine wear. If something isn't quite right, we're here to help.

1. Return Window

You may return most items within 14 days of delivery for a refund or exchange, provided they meet the conditions outlined below.

2. Return Conditions

To be eligible for a return, items must be:

Unworn, unwashed, and undamaged
In their original condition with all tags attached
Returned in the original packaging where possible
Free of any odors (perfume, smoke, deodorant, etc.)

Items that do not meet these conditions may be refused or subject to a partial refund.

3. Non-Returnable Items

The following items are not eligible for return, unless faulty or damaged on arrival:

Items marked as Final Sale on the product page
Custom, made-to-order, or personalized items
Accessories such as earrings or hair pieces, for hygiene reasons

[Adjust this list based on your actual product policies]

4. How to Start a Return

Email us at dirndlia@gmail.com with your order number and the item(s) you'd like to return, along with the reason for return.
Our team will confirm your return and provide instructions, including the return address.
Pack the item securely and send it back to us within 14 days of your return being approved.
Once received and inspected, we will notify you of the approval or rejection of your refund.

5. Return Shipping Costs

If the return is due to our error (e.g., wrong item sent, defective product), we will cover the cost of return shipping.
If the return is due to a change of mind, size issue, or other customer preference, the customer is responsible for return shipping costs.
We recommend using a tracked shipping method, as we are not responsible for items lost in transit back to us.

6. Refunds

Once your return is received and inspected, we will notify you via email of the status of your refund.
If approved, your refund will be processed to your original payment method within [Insert e.g., 5–10 business days].
Please note that your bank or payment provider may take additional time to reflect the refund in your account.
Original shipping charges are non-refundable, except where the return is due to our error.

7. Exchanges

If you would like a different size or style, please contact us at dirndlia@gmail.com. In most cases, we recommend returning the original item for a refund and placing a new order, to ensure the fastest turnaround and product availability.

8. Faulty or Damaged Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within [Insert 48 hours of delivery with photos of the item and packaging. We will arrange a replacement, exchange, or full refund, including return shipping costs, at no charge to you.

9. Late or Missing Refunds

If you haven't received your refund within the expected timeframe:

Check your bank account again.
Contact your credit card company or payment provider, as it may take some time before your refund is officially posted.
If you've done this and still have not received your refund, please contact us at dirndlia@gmail.com.

10. International Returns (UK Customers)

UK customers returning items from outside the United States are responsible for ensuring the parcel is clearly marked as a "returned goods" item to avoid additional customs charges. Please contact us before sending your return so we can advise on the best method.